Shipping policy
Shipping Cost
Orders under $50: Standard Tracked Shipping, $6.95.
Orders of $50 or more: FREE Tracked Shipping.
Order Rewards
$50+: FREE Tracked Shipping
$100+: FREE Tracked Shipping + a FREE Skincare Gift
$177.60+: FREE Tracked Shipping + a FREE Skincare Gift + $25 OFF
Order totals are based on your product subtotal after discounts. Taxes and shipping are not included. See "Reward Terms" below.
Shipping Time Estimates
United States: 6–10 business days
International: 6–12 business days
Delivery times are estimates and may vary due to holidays, peak seasons, customs processing, or carrier delays.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Subscriptions
The same shipping rates apply to every subscription order, including renewals. Each order is calculated on its own product subtotal after your subscription discount.
Tracking
All orders include tracking information, which will be sent to your email once your order has shipped.
Customs & Duties
Customers are responsible for any customs duties or import taxes required by their country.
Reward Terms
- Thresholds are based on your product subtotal after discounts, before taxes and shipping. To qualify for the $25 OFF, your subtotal must reach $177.60 before that $25 is deducted.
- The FREE Skincare Gift is selected by us and is limited to one per order, while supplies last. If it is unavailable, we may substitute a gift of equal or greater value.
- Free gifts have no cash value and cannot be exchanged for cash or store credit.
- For subscriptions, the FREE Skincare Gift and the $25 OFF apply to your first order only. They do not apply to renewals.
- The $25 OFF [cannot / can] be combined with other discount codes.
- The $25 OFF is available through July 4, 2027.
- We may change or end the FREE Skincare Gift or the free shipping offer at any time. Changes do not affect orders already placed.
Contact Information
For any questions regarding your order, please contact us at: support@velunabykatsuki.store