Refund policy
60-day money-back guarantee
If you're not satisfied, email support@velunabykatsuki.store within 60 days of delivery with your order number, and we'll refund your order, including any shipping fee you paid.
You don't need to send anything back. We don't accept returns on beauty products for hygiene reasons, so there's no return shipping to pay and nothing to package up. Keep the product or dispose of it.
What's covered
Your whole order, including multi-tube orders.
Subscription renewals. If a renewal is charged and you didn't want it, contact us and we'll refund that order, including any shipping fee you paid.
Free gifts and discounts
Free gifts have no cash value and are not refunded. You don't need to return them.
If your order included a discount (such as the $25 OFF), refunds are based on the amount you actually paid for each item.
Refunds are issued to your original payment method, usually within 10 business days of your request.
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect, so that we can make it right.
European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel your order within 14 days, for any reason and without justification. Our 60-day money-back guarantee above applies as well, and is more generous.
Questions
Contact us any time at support@velunabykatsuki.store.