Legal notice

Seller / Business Name

VELUNA

Representative

VELUNA

 

Business Address

Osaka, Japan

Email Address

support@velunabykatsuki.store

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (JST)

Product Price

All prices shown on this website include applicable taxes unless otherwise stated.

 

Shipping Fees

Shipping costs are calculated at checkout.
We may offer free shipping promotions depending on the order.

Additional Fees (Other than Product Price)

There are no additional mandatory fees other than shipping charges where applicable.
Customers are responsible for any customs duties or import taxes if required by their country.

Delivery Time

Estimated delivery time is 5–12 business days depending on destination.
Please note that delays may occur due to customs or carrier issues.

Payment Methods and Timing

We accept major credit cards, PayPal, and other payment methods displayed at checkout.
Payment is charged at the time the order is placed.

Return Period

Returns may be requested within 30 days after delivery.

Refund Policy

If your return is approved, refunds will be issued to your original payment method within 10 business days after we receive and inspect the returned item.

Return Shipping Policy

Customers must contact us before sending any item back.
If the return is approved, we will provide return instructions and the correct return address.
Items sent without prior approval will not be accepted.